Frequently Asked Questions
Everything you need to know about our premium footwear and services.
What is your return policy for international orders?
We offer a 30-day return window for all international orders. Items must be in their original, unworn condition with all packaging included. Please note that return shipping costs and any applicable customs duties are the responsibility of the customer.
How do I determine my correct shoe size?
We provide a comprehensive sizing guide on each product page. Since fit can vary between lasts and brands, we recommend comparing your measurements to our brand-specific charts or contacting our experts for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. For our UK customers, we also offer interest-free installment options through Klarna.
Do you offer a repair or resoling service?
While we do not perform repairs in-house, we partner with master cobblers who specialize in Goodyear-welted footwear. We can provide recommendations for authorized repair centers to ensure your shoes last a lifetime.
How long will it take to receive my order?
Domestic orders typically arrive within 2-4 business days. International shipping times vary by destination but generally range from 5-10 business days. You will receive a tracking number via email as soon as your order ships.
Are your shoes covered by a warranty?
Yes, all of our footwear is covered by a 12-month manufacturer's warranty against defects in materials and workmanship. This does not cover standard wear and tear or damage caused by improper care.